Refund policy
Return / Exchange without quality issues
For Products purchased at the Website, you can apply for a return / exchange within thirty (30) calendar days from the date of receipt of the Products (based on the date of receipt on the logistics document),
●Customer-related problems:if a customer changes their mind, ordered items by mistake, finds a better price, or items don't fit as expected.
Please note that only one return/exchange request can be made per each order. Unless there is product quality problem, all products are only allowed to be exchanged or returned once per each transaction, and such exchange must be a product of the same style and in the same colour.
Please note that we only accept returns / exchanges if the returned / exchanged Products meet the "Return / Exchange Conditions" and do not belong to the "Return / Exchange Exclusions”described below.
For refund requests made for non-quality problems, bank/Paypal handling fee will not be refunded
Return / Exchange with quality issues
For Products with quality problems purchased at the Website, you can request a return / exchange within 30 days from the date of purchase. It is our policy to satisfy the“Return / Exchange Conditions”described below and the quality problems are verified by our after-sales service center. Please note:
Damage caused by improper use,repairs through 3rd parties,or damage caused by your own alteration or other human factors will not be considered as a quality issue.
If the Products are clearly indicated with defects at the time of purchase, i.e. B-grade or products with identified cosmetic defects, such defects are not considered as quality problems and will not be accepted for return / exchange.
Return / Exchange conditions
●1.the Products are sent back within the stated return / exchange period;
●2.the Products are in original condition (for example, the Products are kept intact, unused, or unaltered, no stains or cosmetics on the products) and the conditions for re-sale of the Product has not been affected;
●3.the outer package of the Product is intact (including the plastic bag or box; please do not stick any tapes or labels directly on our watch boxes, please put the watch box into another box or bag), the Product accessories, instructions, tags, labels, etc. should all be kept intact;
●4.If the Product / parcel has additional gifts (gift with purchase promotion), please return the gift together. The gift needs to be kept in the condition as it was received. If the gift cannot be returned, we have the right to ask you to pay for the gift according to the price of the gift we have indicated.
Return / Exchange exclusions:
●1.Products not sold through the website www.watchzest.com;
●2.Products that are bought during specific offers or promotional events which explicitly state that return or exchange are not allowed;
●3.Where the Product is used, repaired through 3rd parties, damaged, and other merchandise not in re-sale condition;
●4.where the electronic invoice or order number issued at the time of purchase is lost;
●5.Orders that exceed the return / exchange period;
●6.Products that are clearly indicated with defects at the time of purchase, and then returned / exchanged with defective reasons;
●7.other circumstances in which the consumer has no right to return / exchange according to this policy and the applicable law.
●8.The color difference between the photo shooting and the actual object is not in the quality range.
Return / Exchange process
Please contact us via E-mail info@watchzest.com for return / exchange procedures. When returning the Product please indicate the reason for the return in the delivery note for timely processing. If the delivery note is lost, please prepare a blank sheet of paper and fill in your name, order number, item number, quantity and reason. You also need to indicate the item number, colour and other information related to the returned / exchanged Product(s).
Return Address :Room 605, No. 11, Ruian Road, Yantian, Fenggang Town, Dongguan City
The newly exchanged item will be sent to the delivery address on the original order; if there is any change in the delivery address, please let our customer service know in advance. If you request to exchange the products, your return request cannot be accepted before the exchange is completed. If you have requested an exchange for any of the products in the order, you cannot request for further exchange in the same order until the existing exchange process is completed.
Return / Exchange delivery and postage instructions
You can ask for return service from us via E-mail: info@watchzest.com also we accept returns / exchanges by normal mail, registered mail and express delivery by yourself,and allow 10-20 days for your return to arrive at our return center,So total returns / exchanges date is within 50 days since you return products with your mails not our return service.We recommend that you insure your package for safe return to us, and you are requested to declare the full value of the shipmen
