FAQs

General Questions


Introduction

Welcome to our FAQ section where you'll find answers to the most common questions about WatchZest products, services, and policies. If you can't find the information you're looking for, please don't hesitate to contact us.

About WatchZest

WatchZest is an online watch store with over 20 years of experience in the watch industry. We specialize in traditional watches (automatic and quartz) and watch parts for modification enthusiasts. We collaborate with brands like San Martin to offer high-quality timepieces at accessible prices.

We have over 20 years of experience in the watch industry, providing us with deep knowledge and expertise in traditional watchmaking and customer service.

We operate primarily as an online retailer, allowing us to serve customers worldwide. Contact us if you have questions about viewing products in person.

We specialize in traditional automatic and quartz watches, focusing on styles like dive watches, pilot watches, field watches, dress watches, and chronographs. We do not sell smartwatches.

Yes, we offer a growing selection of high-quality watch parts for modification enthusiasts, including dials, hands, cases, bezels, and more. Our parts are compatible with popular movements like Seiko NH35/NH36.

Account&Website

While creating an account is recommended for a smoother checkout experience and order tracking, we also offer guest checkout options.

Click on the "Account" icon in the top navigation, select "Register," and follow the prompts to create your account with your email address and a secure password

Click on "Account," select "Login," then click "Forgot your password?" and follow the instructions sent to your email.

Yes, we use industry-standard security measures to protect your personal information. Please review our Privacy Policy for more details.

Accordion pane content

Watch Specifications

Yes, all watches sold by WatchZest are 100% authentic. We source directly from manufacturers or authorized distributors to ensure authenticity and quality.

Automatic watches are powered by the natural motion of your wrist, requiring no battery but needing regular wear or winding. Quartz watches are powered by a battery, offering excellent accuracy and requiring minimal maintenance beyond battery changes every few years.

Our watches offer various water resistance ratings depending on the model:

● 30m (3 ATM): Resistant to splashes and brief immersion

● 50m (5 ATM): Suitable for swimming in shallow water

● 100m (10 ATM): Appropriate for swimming and snorkeling

● 200m+ (20+ ATM): Suitable for recreational scuba diving

Always check the specific rating for each watch in the product description.

We offer watches in various sizes to suit different wrists and preferences. Case diameters typically range from 36mm to 44mm, with details specified in each product description.

Our watches feature reliable automatic movements (often from Seiko, Miyota, or Sellita) and quality quartz movements. The specific movement is listed in each product description.

Watch Parts&Modification

Many of our parts are designed to be compatible with popular Seiko models and movements (like NH35/NH36). Each product description specifies compatibility.

Yes, we offer essential tools for watch modification in our accessories section.

We accept returns of unused parts in original packaging. However, we strongly recommend confirming compatibility before purchase. Please see our Return Policy for details.

Currently, we focus on providing high-quality parts for DIY modders. We do not offer in-house modification services at this time.

Ordering & Payment

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All payment options are displayed at checkout.

Yes, we use industry-standard encryption and secure payment processors to protect your financial information.

Please contact us immediately if you need to cancel or modify an order. We can usually accommodate changes if the order hasn't shipped yet.

Sales tax is charged according to applicable laws based on your shipping address. Taxes are calculated and displayed during checkout.

Shipping & Delivery

We ship worldwide to most countries. If you're unsure about shipping to your location, please contact us.

Shipping costs vary based on destination, weight, and shipping method. We offer free shipping on orders over $120. Exact shipping costs are calculated at checkout.

Typical delivery times:

● Domestic (US): 3-5 business days

● International: 7-14 business days

Delivery times may vary based on location and customs processing. Expedited shipping options are available at checkout.

Yes, you'll receive tracking information via email once your order ships.

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping fees.

Returns & Warranty

We accept returns of unworn, undamaged items in original packaging within 30 days of delivery. Please see our detailed Return Policy for specific instructions and exceptions.

To initiate a return, please contact us through our Contact Page with your order number and reason for return. We'll provide return instructions and address information.

Yes, all our watches come with a warranty against manufacturing defects. Warranty periods vary by brand and are specified in each product description. Please see our Warranty Information for details.

Our warranty covers manufacturing defects in materials and workmanship under normal use. It does not cover damage from accidents, misuse, water damage due to improper seal maintenance, or normal wear and tear.

Please contact our customer service team through our Contact Page with your order details, a description of the issue, and photos if possible.

Watch Care & Maintenance

For automatic watches:

● Wear regularly or use a watch winder to keep it running

● Service every 3-5 years by a qualified watchmaker

● Avoid magnetic fields and extreme temperatures

● Have water resistance checked annually if used in water

● Wind manually if not worn for extended periods

Store your watch in a cool, dry place away from direct sunlight. For automatic watches, consider a watch winder if not worn regularly. For long-term storage, ensure the watch is clean and dry.

We recommend servicing automatic watches every 3-5 years and quartz watches every 5-7 years or when the battery needs replacement.

This depends on the water resistance rating of your specific watch:

● 30m: Not suitable for swimming or showering

● 50m: Brief swimming in shallow water, not suitable for showering

● 100m+: Suitable for swimming and showering

● 200m+: Suitable for recreational diving

Always ensure the crown is fully pushed in or screwed down before water exposure.

For metal bracelets and water-resistant cases, wipe with a soft cloth dampened with mild soap and water, then dry thoroughly. For leather straps, wipe with a slightly damp cloth and allow to air dry away from heat sources. Never use chemicals or abrasives on any part of your watch.

Contact & Support

You can reach our customer service team through our Contact Page, by email at Info@watchzest.com

We do not currently offer in-house repair services. For warranty claims, we handle the process of sending watches to the appropriate service centers.

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM [Timezone].

We do not currently offer in-house repair services. For warranty claims, we handle the process of sending watches to the appropriate service centers.

Absolutely! Our team has over 20 years of watch industry experience and would be happy to provide personalized recommendations. Contact us through our Contact Page with details about your preferences and requirements.