FAQs
IntroductionWelcome to the WatchZest FAQ section. Here you’ll find answers to commonly asked questions about our products, ordering process, shipping, returns, warranty, and customer support.Our goal is to provide clear and accurate information to help you shop with confidence. If you cannot find the answer you’re looking for, please feel free to contact our customer support team, and we’ll be happy to assist you.
General Questions1. What products does WatchZest sell?WatchZest specializes in watches, watch parts, and related accessories. Product availability may vary, and detailed specifications are provided on each product page.
2. Where is WatchZest located?WatchZest is based in Dongguan, Guangdong, China. Our full business address and contact details are available on our Contact Us page.
3. How can I contact WatchZest?You can reach us through:
4. Do you ship internationally? No, we offer United states only shipping. Shipping methods, delivery times, and related details are outlined in our Shipping Policy.
General Questions1. What products does WatchZest sell?WatchZest specializes in watches, watch parts, and related accessories. Product availability may vary, and detailed specifications are provided on each product page.
2. Where is WatchZest located?WatchZest is based in Dongguan, Guangdong, China. Our full business address and contact details are available on our Contact Us page.
3. How can I contact WatchZest?You can reach us through:
- 📧 Email: info@watchzest.com
- 📞 Phone: +86 157 3037 0130
- 📄 Contact form on our website
4. Do you ship internationally? No, we offer United states only shipping. Shipping methods, delivery times, and related details are outlined in our Shipping Policy.
5. How long does order processing take?Orders are usually processed within 1–3 business days, excluding weekends and public holidays.
6. How can I track my order?Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking updates may take up to 48 hours to appear.
7. What is your return and refund policy?We accept returns and exchanges in accordance with our Return & Refund Policy, which outlines eligibility, timelines, and conditions. Please review that policy before submitting a request.
8. Do your products come with a warranty?Yes, eligible watches are covered by a 24-month international warranty against manufacturing defects. Full details are available in our Warranty Policy.
9. Are customs duties or taxes included in the price?Customs duties, import taxes, and related fees (if applicable) are not included and are the responsibility of the customer. More information can be found in our Shipping Policy.
10. Where can I find your policies?All important information is available on our website, including:
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
- Terms of Service
- Warranty Policy
Need More Help?If you still have questions or need assistance, please contact us directly.
We’re here to help and ensure a clear and reliable shopping experience.