FAQs

IntroductionWelcome to the WatchZest FAQ section. Here you’ll find answers to commonly asked questions about our products, ordering process, shipping, returns, warranty, and customer support.Our goal is to provide clear and accurate information to help you shop with confidence. If you cannot find the answer you’re looking for, please feel free to contact our customer support team, and we’ll be happy to assist you.
General Questions1. What products does WatchZest sell?WatchZest specializes in watches, watch parts, and related accessories. Product availability may vary, and detailed specifications are provided on each product page.
2. Where is WatchZest located?WatchZest is based in Dongguan, Guangdong, China. Our full business address and contact details are available on our Contact Us page.
3. How can I contact WatchZest?You can reach us through:
  • 📧 Email: info@watchzest.com
  • 📞 Phone: +86 157 3037 0130
  • 📄 Contact form on our website
We typically respond within 24–48 business hours.
4. Do you ship internationally? No, we offer United states only shipping. Shipping methods, delivery times, and related details are outlined in our Shipping Policy.
5. How long does order processing take?Orders are usually processed within 1–3 business days, excluding weekends and public holidays.
6. How can I track my order?Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking updates may take up to 48 hours to appear.
7. What is your return and refund policy?We accept returns and exchanges in accordance with our Return & Refund Policy, which outlines eligibility, timelines, and conditions. Please review that policy before submitting a request.
8. Do your products come with a warranty?Yes, eligible watches are covered by a 24-month international warranty against manufacturing defects. Full details are available in our Warranty Policy.
9. Are customs duties or taxes included in the price?Customs duties, import taxes, and related fees (if applicable) are not included and are the responsibility of the customer. More information can be found in our Shipping Policy.
10. Where can I find your policies?All important information is available on our website, including:
  • Shipping Policy
  • Return & Refund Policy
  • Privacy Policy
  • Terms of Service
  • Warranty Policy
Need More Help?If you still have questions or need assistance, please contact us directly.
We’re here to help and ensure a clear and reliable shopping experience.

About WatchZest

WatchZest is an online watch store with over 20 years of experience in the watch industry. We specialize in traditional watches (automatic and quartz) and watch parts for modification enthusiasts. We collaborate with brands like San Martin to offer high-quality timepieces at accessible prices.

We have over 20 years of experience in the watch industry, providing us with deep knowledge and expertise in traditional watchmaking and customer service.

We operate primarily as an online retailer, allowing us to serve customers worldwide. Contact us if you have questions about viewing products in person.

We specialize in traditional automatic and quartz watches, focusing on styles like dive watches, pilot watches, field watches, dress watches, and chronographs. We do not sell smartwatches.

Yes, we offer a growing selection of high-quality watch parts for modification enthusiasts, including dials, hands, cases, bezels, and more. Our parts are compatible with popular movements like Seiko NH35/NH36.

Account&Website

While creating an account is recommended for a smoother checkout experience and order tracking, we also offer guest checkout options.

Click on the "Account" icon in the top navigation, select "Register," and follow the prompts to create your account with your email address and a secure password

Click on "Account," select "Login," then click "Forgot your password?" and follow the instructions sent to your email.

Yes, we use industry-standard security measures to protect your personal information. Please review our Privacy Policy for more details.

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Watch Specifications

Yes, all watches sold by WatchZest are 100% authentic. We source directly from manufacturers or authorized distributors to ensure authenticity and quality.

Automatic watches are powered by the natural motion of your wrist, requiring no battery but needing regular wear or winding. Quartz watches are powered by a battery, offering excellent accuracy and requiring minimal maintenance beyond battery changes every few years.

Our watches offer various water resistance ratings depending on the model:

● 30m (3 ATM): Resistant to splashes and brief immersion

● 50m (5 ATM): Suitable for swimming in shallow water

● 100m (10 ATM): Appropriate for swimming and snorkeling

● 200m+ (20+ ATM): Suitable for recreational scuba diving

Always check the specific rating for each watch in the product description.

We offer watches in various sizes to suit different wrists and preferences. Case diameters typically range from 36mm to 44mm, with details specified in each product description.

Our watches feature reliable automatic movements (often from Seiko, Miyota, or Sellita) and quality quartz movements. The specific movement is listed in each product description.

Watch Parts&Modification

Many of our parts are designed to be compatible with popular Seiko models and movements (like NH35/NH36). Each product description specifies compatibility.

Yes, we offer essential tools for watch modification in our accessories section.

We accept returns of unused parts in original packaging. However, we strongly recommend confirming compatibility before purchase. Please see our Return Policy for details.

Currently, we focus on providing high-quality parts for DIY modders. We do not offer in-house modification services at this time.

Ordering & Payment

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All payment options are displayed at checkout.

Yes, we use industry-standard encryption and secure payment processors to protect your financial information.

Please contact us immediately if you need to cancel or modify an order. We can usually accommodate changes if the order hasn't shipped yet.

Sales tax is charged according to applicable laws based on your shipping address. Taxes are calculated and displayed during checkout.

Shipping & Delivery

We ship worldwide to most countries. If you're unsure about shipping to your location, please contact us.

Shipping costs vary based on destination, weight, and shipping method. We offer free shipping on orders over $120. Exact shipping costs are calculated at checkout.

Typical delivery times:

● Domestic (US): 3-5 business days

● International: 7-14 business days

Delivery times may vary based on location and customs processing. Expedited shipping options are available at checkout.

Yes, you'll receive tracking information via email once your order ships.

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping fees.

Returns & Warranty

We accept returns of unworn, undamaged items in original packaging within 30 days of delivery. Please see our detailed Return Policy for specific instructions and exceptions.

To initiate a return, please contact us through our Contact Page with your order number and reason for return. We'll provide return instructions and address information.

Yes, all our watches come with a warranty against manufacturing defects. Warranty periods vary by brand and are specified in each product description. Please see our Warranty Information for details.

Our warranty covers manufacturing defects in materials and workmanship under normal use. It does not cover damage from accidents, misuse, water damage due to improper seal maintenance, or normal wear and tear.

Please contact our customer service team through our Contact Page with your order details, a description of the issue, and photos if possible.

Watch Care & Maintenance

For automatic watches:

● Wear regularly or use a watch winder to keep it running

● Service every 3-5 years by a qualified watchmaker

● Avoid magnetic fields and extreme temperatures

● Have water resistance checked annually if used in water

● Wind manually if not worn for extended periods

Store your watch in a cool, dry place away from direct sunlight. For automatic watches, consider a watch winder if not worn regularly. For long-term storage, ensure the watch is clean and dry.

We recommend servicing automatic watches every 3-5 years and quartz watches every 5-7 years or when the battery needs replacement.

This depends on the water resistance rating of your specific watch:

● 30m: Not suitable for swimming or showering

● 50m: Brief swimming in shallow water, not suitable for showering

● 100m+: Suitable for swimming and showering

● 200m+: Suitable for recreational diving

Always ensure the crown is fully pushed in or screwed down before water exposure.

For metal bracelets and water-resistant cases, wipe with a soft cloth dampened with mild soap and water, then dry thoroughly. For leather straps, wipe with a slightly damp cloth and allow to air dry away from heat sources. Never use chemicals or abrasives on any part of your watch.

Contact & Support

You can reach our customer service team through our Contact Page, by email at Info@watchzest.com

We do not currently offer in-house repair services. For warranty claims, we handle the process of sending watches to the appropriate service centers.

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM [Timezone].

We do not currently offer in-house repair services. For warranty claims, we handle the process of sending watches to the appropriate service centers.

Absolutely! Our team has over 20 years of watch industry experience and would be happy to provide personalized recommendations. Contact us through our Contact Page with details about your preferences and requirements.